Brightside NYC Support

Welcome to Brightside NYC support. If you run into a bug, data issue, or question about how the app works, contact us and we will help you out.

Support Hours

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We will try to respond within 24 hours.

What To Include

To help us resolve issues quickly, please include:

• Your device model and iOS version
• Your Brightside NYC app version
• A short description of the issue
• Screenshots if relevant

Common Questions

If sunlight coverage looks wrong, include the approximate time, neighborhood, and a screenshot. That gives us enough context to inspect the underlying precomputed overlay data.

Thank you for using Brightside NYC.